11wln Privacy Policy

This Privacy Policy ("Policy") sets out how 11wln ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the 11wln website at https://11wln.pro, including all associated gaming, sports betting, and account management services.

11wln is Pakistan's premier online casino and sports betting platform, built specifically for English-speaking Pakistani players. Our platform operates under an international gaming license and is committed to handling all personal data in a lawful, transparent, and secure manner consistent with the obligations imposed by that licensing framework.

By registering an account on 11wln, logging in, placing a bet, making a deposit, or simply browsing the website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the platform immediately.

This Policy should be read alongside the 11wln Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 11wln.

11wln collects different categories of personal data depending on how you interact with the platform. The following table summarises the main categories of data we collect and specific examples within each category:

11wln does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless required to do so by applicable regulatory obligations — for example, where responsible gaming assessments necessitate consideration of financial vulnerability.

11wln collects personal data through the following channels and interactions:

• Registration: When you create an account on 11wln, you provide identity and contact data directly through the registration form.
• Deposits and Withdrawals: Financial data is collected when you initiate transactions using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or debit card through the platform's cashier interface.
• Identity Verification: When 11wln requests identity documents to verify your age, identity, or payment method, data is collected through the document upload process.
• Gameplay: Gaming activity data is collected automatically as you use the platform — including cricket betting markets, slot sessions, live casino play, and crash game activity.
• Device and Browser Data: Technical data such as your IP address, device type, and browser information is collected automatically when you access 11wln through standard server log mechanisms.
• Cookies and Tracking Technologies: 11wln uses cookies and similar technologies to collect session and preference data. See Section 09 for full details on cookie usage.
• Support Interactions: When you contact 11wln support by email or live chat, communication data is collected and retained for quality assurance and compliance purposes.
• Third-Party Sources: In limited circumstances — such as identity verification or fraud prevention — 11wln may receive supplementary data about you from trusted third-party service providers, including identity verification bureaus or payment processors.

11wln uses the personal data it collects for the following purposes:

• Account Operation: To create, manage, and maintain your 11wln player account, including processing logins, account updates, and session management.
• Transaction Processing: To process PKR deposits and withdrawal requests through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and debit card channels accurately and securely.
• Identity Verification: To verify your age (21+ requirement), identity, and payment methods in compliance with our licensing obligations and anti-money laundering responsibilities.
• Customer Support: To respond to your queries, resolve complaints, and provide assistance through 11wln's daily support service (9 AM to 11 PM PKT).
• Responsible Gaming: To monitor gaming activity and identify patterns that may suggest problem gambling behaviour, enabling us to proactively offer responsible gaming tools such as deposit limits and self-exclusion.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, and other prohibited activities on the platform.
• Legal and Regulatory Compliance: To fulfil obligations imposed by our international gaming license, including anti-money laundering (AML) record-keeping requirements.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve game offerings, platform performance, and user experience for Pakistani players.
• Marketing Communications: To send you personalised promotional offers — including PSL cricket betting promotions, bonus offers, and seasonal campaigns — where you have consented to receive such communications.

11wln will not use your personal data for any purpose that is incompatible with the purposes stated above without first notifying you and, where required, obtaining your consent.

11wln processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing is necessary to perform the contract between you and 11wln — that is, to operate your account, process transactions, and deliver the gaming and betting services you have registered to use.
• Legal Obligation: Processing is necessary for 11wln to comply with legal and regulatory obligations, including identity verification, age verification, anti-money laundering record-keeping, and responsible gaming monitoring requirements imposed by our international gaming license.
• Legitimate Interests: Processing is carried out where 11wln has a legitimate interest in doing so — for example, fraud detection, platform security, and improving the quality of services — provided that those interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, 11wln relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11wln does not sell your personal data to third parties. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: Financial data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and debit card processors solely for the purpose of processing your deposit and withdrawal transactions. These providers are bound by their own data protection obligations and are not permitted to use your data for any other purpose.
• Identity Verification Providers: Where required to verify your identity or age, data may be shared with certified third-party identity verification services. This is a mandatory compliance requirement under our gaming license.
• Gaming Software Suppliers: Game session data is necessarily shared with the third-party game providers whose titles are hosted on the 11wln platform. These providers are contractually bound to handle data securely and solely for the purpose of delivering game functionality.
• Fraud Prevention Services: In cases of suspected fraud, money laundering, or prohibited activity, relevant data may be shared with fraud detection services and, where legally required, with law enforcement or regulatory authorities.
• Legal and Regulatory Authorities: 11wln will disclose personal data to relevant authorities where required to do so by law, court order, or the regulatory requirements of our international gaming license.
• Corporate Transactions: In the event of a merger, acquisition, or asset sale involving 11wln, personal data held by the platform may be transferred as part of that transaction. Players will be notified of any such transfer and of any change to the privacy terms that may result.

All third parties with whom 11wln shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for purposes beyond those for which it was shared.

11wln retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal, regulatory, and licensing obligations. The following general retention principles apply:

• Active Accounts: Personal data is retained for the full duration of your account being active on the 11wln platform.
• Closed Accounts: Following voluntary account closure or termination, 11wln retains personal data for a minimum period of five (5) years in order to comply with anti-money laundering record-keeping obligations and to resolve any outstanding disputes or regulatory enquiries.
• Transaction Records: Financial transaction records, including PKR deposit and withdrawal history, are retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Customer support records are retained for a minimum of two (2) years from the date of the interaction.
• Marketing Data: Marketing preference data and consent records are retained for as long as the marketing relationship exists and for a reasonable period thereafter to demonstrate compliance with consent obligations.

When personal data is no longer required and the applicable retention period has expired, 11wln will securely delete or anonymise the data in a manner that prevents its reconstruction or re-identification.

11wln employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: Data transmitted between your device and 11wln's servers is protected using industry-standard TLS (Transport Layer Security) encryption. Sensitive data at rest is stored in encrypted form.
• Access Controls: Access to personal data within 11wln's systems is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Password Security: Account passwords are stored in hashed, salted form. 11wln does not store plain-text passwords and cannot retrieve your password — only reset it through a verified process.
• Fraud Monitoring: 11wln operates continuous automated monitoring systems designed to detect unusual account activity, suspicious login patterns, and potentially fraudulent transactions.
• Third-Party Security Standards: All third-party providers who process data on 11wln's behalf — including payment processors and identity verification services — are required to maintain security standards consistent with their contractual obligations to 11wln.

While 11wln takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your 11wln account login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

11wln uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website when you visit it. The following categories of cookies are used on 11wln:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core functionality such as session management, login authentication, and secure transaction processing. These cookies cannot be disabled without rendering the platform unusable.
• Functional Cookies: These cookies remember your preferences — such as language settings and display preferences — to provide you with a more personalised experience on 11wln.
• Analytics Cookies: These cookies collect anonymised data about how players use the 11wln platform — such as which pages are visited most frequently and how long players spend on each section — to help us improve platform performance and game offerings.
• Marketing Cookies: Where you have consented, marketing cookies allow 11wln to deliver relevant promotional content — such as PSL cricket betting offers and seasonal casino promotions — tailored to your activity on the platform.

You may manage or withdraw your consent to non-essential cookies at any time through your browser settings or through the cookie preference centre on the 11wln website. Please note that disabling certain categories of cookies may affect the functionality of the platform.

As a registered player on 11wln, you have the following rights in relation to your personal data. These rights are consistent with internationally recognised data protection standards applicable under 11wln's licensing framework:

To exercise any of the above rights, please contact 11wln support by email at [email protected] with the subject line "Data Rights Request". 11wln will acknowledge your request within two (2) business days and provide a substantive response within thirty (30) days. There is no fee for exercising your rights. In cases of manifestly unfounded or excessive requests, 11wln reserves the right to charge a reasonable administrative fee or refuse to act on the request, with written explanation provided.

11wln is strictly an adults-only platform. Registration, participation in any gaming or betting activity, and use of any part of the 11wln platform is only permitted for individuals who are 21 years of age or older. This age requirement applies to all players regardless of their location within Pakistan.

11wln does not knowingly collect or process personal data relating to individuals under the age of 21. As part of the registration and verification process, 11wln requires players to confirm their date of birth and may request identity documentation to verify age compliance. Any account found to belong to a person under 21 will be immediately suspended and all funds will be handled in accordance with our licensing obligations.

If you are a parent or guardian and believe that a minor in your care has registered on 11wln or has provided personal data to the platform, please contact us immediately at [email protected] so that we can take prompt action to investigate and, where confirmed, delete the relevant data and close the account.

11wln may, where you have provided explicit consent, send you marketing communications including promotional offers, PSL cricket betting specials, slot tournament announcements, casino bonus notifications, and seasonal campaigns. These communications may be delivered by email or through on-platform notifications.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by 11wln.
• Updating your notification and marketing preferences within your 11wln account settings.
• Contacting 11wln support directly at [email protected] with a request to opt out of all marketing communications.

Withdrawal of marketing consent will not affect your ability to use the 11wln platform, nor will it affect the lawfulness of any marketing communications sent prior to your opt-out. Please allow up to five (5) business days for your marketing preferences to be updated across all communication channels.

11wln reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, or applicable legal and regulatory requirements. When material changes are made to this Policy, 11wln will notify registered players by posting a prominent notice on the platform and, where appropriate, by sending a notification to your registered email address.

The "Last Updated" date at the top of this Policy will be revised each time a new version is published. Your continued use of the 11wln platform following notification of any changes constitutes your acceptance of the updated Policy. If you do not accept the revised terms, you must discontinue use of the platform and may request account closure by contacting support.

We encourage all players to review this Privacy Policy periodically to remain informed about how 11wln protects their personal data. Previous versions of this Policy are available on request by contacting [email protected].

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 11wln handles your personal data, please contact us using the details below. Our support team is available daily from 9 AM to 11 PM PKT.

• Email: [email protected]
• Platform: https://11wln.pro
• Support Hours: Daily, 9:00 AM – 11:00 PM PKT

11wln is committed to resolving all privacy-related queries fairly, thoroughly, and within the timeframes set out in this Policy. Where you remain dissatisfied with our response to a data rights request or privacy complaint, you may have the right to escalate the matter to the relevant supervisory authority under the regulatory framework applicable to 11wln's international gaming license.